[amres-info] Softver za IT podršku

[Ratko Bucic]

Greskom nije otislo na listu, vec na licni mail :)


-------- Original Message --------
Subject: 	Re: [amres-info] Softver za IT podršku
Date: 	Thu, 22 May 2014 12:22:09 +0200
From: 	Ratko Bucic <ratko at ni.ac.rs>
Organisation: 	University of Nis Information System - JUNIS
To: 	Saša Babić <sb at pharmacy.bg.ac.rs>




     Zdravo,

za helpdesk/tiketing sistem imas poprilicno sirok izbor. Svi nabrojani 
su open source
RT
/http://www.bestpractical.com/rt//
RedMine
/http://www.redmine.org//
OSTicket
/http://osticket.com//

Ako ocete da placate, Kayako je odlican izbor :)
/http://www.kayako.com//

Za inventarisanje je odlican OCS Inventory (open source)
/http://www.ocsinventory-ng.org/en//

> Dobar dan,
>
> Je l' ima neko preporuku (na osnovu ličnog iskustva) za nekakav softver
> za IT podršku, odnosno za (a) helpdesk, sa naglaskom za jednostavnost
> upotrebe za korisnika i za (b) inventar hardvera i softvera (za IT
> osoblje)? Još da je besplatan, gde bi nam kraj bio. Kao orjentacija,
> imamo oko 200 korisnika i otprilike dva puta više računara.
>
> Pozdrav,


-- 
Pozdrav / Kind regards,
_____________________________________________________________________
       RATKO BUCIC       | University of Nis Information System, JUNIS
Network Systems Engineer| Nis, Serbia, office:+381/18257085 cell:ask
  E-mail:ratko at ni.ac.rs  |http://ni.ac.rs/ratko/    skype:ratkobucic


-- 
Pozdrav / Kind regards,
_____________________________________________________________________
       RATKO BUCIC       | University of Nis Information System, JUNIS
Network Systems Engineer| Nis, Serbia, office:+381/18257085 cell:ask
  E-mail: ratko at ni.ac.rs | http://ni.ac.rs/ratko/   skype:ratkobucic



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